CULEX® MAINTENANCE PLANS

You’ve invested in the best equipment for safe, reliable blood collection- we’ll help you protect your investment with dependable service that matches your needs. 

COVID-19 Update

Please note that travel restrictions due to COVID-19 are impacting our ability to travel and service instruments. During this time, some maintenance options are unavailable. If you have any questions about the impact on your equipment, please reach out to us.

Option 1 – Complete Plan

The Complete Plan includes an annual maintenance visit and year-round benefits such as discounts, training, upgrades, and immediate replacement of malfunctioning instruments. This plan can be for one, three or five years from the date of purchase, and it covers BASi manufactured instruments. When you sign up for the Complete Plan, you get peace of mind that your instruments are taken care of, but also that your budget, technical support and future growth will all be supported.

  • One on-site preventive maintenance visit from BASi service technicians to check, update, repair and/or replace components at the end of each year of the contract
  • At your request, one free day of training during the contract. This can be used to learn a new technique, or train new staff members in proper use of the equipment
  • Unlimited overnight (domestic) or priority (international) shipping of replacements for malfunctioning equipment
  • Unlimited software and firmware upgrades
  • Discounts on BASi manufactured consumables such as tubing sets, waste containment kits and catheters
  • We may extend special offers to customers on newly released hardware that is not covered under the official agreement
  • Unlimited repairs to equipment under contract
  • Lock in a flat rate for up to five years with no need to issue additional purchase orders

Option 2- Flexible Plan

This plan offers a more flexible approach to coverage, so that you can manage your budget from year to year. Similar to Option 1, equipment is eligible for overnight shipping of replacement equipment when needed. However, the on-site maintenance visit is not automatically included. Instead, you can choose to add-in the visit (for an additional fee) any time prior to the end of the contract. This makes it easy to save money while keeping your equipment protected.  Think of the Flexible Plan as basic insurance- with it, you will always have quick access to fully functioning equipment. 

  • Unlimited overnight (domestic) or priority (international) shipping of replacements for malfunctioning equipment
  • Unlimited software and firmware upgrades
  • Discounts on BASi manufactured consumables such as tubing sets, waste containment kits and catheters
  • We may extend special offers to customers on newly released hardware that is not covered under the official agreement
  • Unlimited repairs to equipment under contract
  • Option to add in a Preventative Maintenance visit before end of contract (additional fee)

Option 3- Preventative Maintenance Visit

Unlike the above, this is not a contract, but an option for a single visit to keep your instruments working well. Our experienced technicians will perform a thorough onsite preventive maintenance service to ensure instruments are operating to specification. Pricing for this service is dependent on the age of the equipment, number of units, and any known issues with the equipment. Only the resources used will be billed for the visit. Any repairs that cannot be completed onsite will need in-house repair service.  

  • Schedule and pay for onsite visits as needed  
  • Cost-effective option for researchers that have flexible schedules and can work around downtime associated with instrument repairs 
  • Ideal for customers that use the equipment on an intermittent basis 
  • Maintenance and repairs are performed by the same knowledgeable staff that builds your instruments. We can make recommendations and provide insights for better performance 
  • All work is backed by a 90-day limited warranty